By using thecleanaircompany.com, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Copyright

All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright thecleanaircompany.com 2007. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of The Clean Air Company is strictly prohibited.

Disclaimer

thecleanaircompany.com , makes no claim or representation and accept no responsibility, regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against The Clean Air Company and, with respect to such websites. Any content expressed or made available on or to thecleanaircompany.com by third parties are those of the respective third party and are not those of The Clean Air Company, or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are compiled from sources believed to be reliable and are provided on an 'as is' basis. The Clean Air Company, make no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. The Clean Air Company, disclaim all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose.

The Clean Air Company, will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by The Clean Air Company in the Province of Ontario, Canada. As such, the laws of the Province of Ontario will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.

Satisfaction Guarantee / Warranty Information

Austin Air cleaners are backed by a manufacturer's 5-year mechanical assembly warranty under normal residential use, as well as a 5-year pro-rated HEPA cartridge warranty!

In the unlikely event that you are not completely satisfied with a air purifier purchased at thecleanaircompany.com, you can request an exchange or may simply return it within 30-days of purchase for a full credit or refund, less shipping costs (approximately $40USD for an HM400 or HM400+ / $25USD for an HM200JR).

Please note that all returns must be authorized in advance by our staff. Please contact us in advance for a return address and a return authorization number (RA#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us except in the event that a warranty replacement unit is being accepted. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RA#.

Packages not clearly marked with the appropriate RA# may be refused and returned to the sender at his/her expense. Thecleanaircompany.com is not responsible for product lost or damaged while being returned to us for any reason. All returns must be received at our warehouse no more than 30-days from the date the return authorization was issued. Packages arriving more than 30-days after the date of issuance of the return authorization number may be subject to an additional restocking fee of 20% or refused.

All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7-10 days for refund processing after arrival of the goods at the warehouse.

Shipping and Taxes

Shipping times will vary depending upon your location. Regular (ground) shipping generally takes 2 to 7 business days. Express shipping is also available. Please contact us for a quote.

Free shipping is offered on ground shipping with in most parts of Canada and the United States only. Excluded from the free shipping offer includes Alaska, Hawaii, Yukon, North West Territories, Nunavut and any other area deemed "remote" destinations within Parts of Canada. Please Contact info@thecleanaircompany.com for a shipping quote or call 416-203-6006

No taxes are charged on orders shipped outside of Canada. GST and/or HST, as applicable, will be charged on all shipments to Canada. 8% PST will also be added to orders shipped to Ontario, Canada.

Privacy & Security Commitment

Your privacy is completely guaranteed at The Clean Air Company. Your name, address, other personal contact information and financial information is never shared, sold, lent, or rented to other parties without your permission.

Secure order processing is of paramount importance to us at The Clean Air Company. All online payments through thecleanaircompany.com are protected by the highest levels of security available today. If you have any concerns about processing your order online, you can place your order by phone, fax or regular mail.

Thecleanaircompany.com may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us at info@thecleanaircompany.com